The way your entry level help desk resume is constructed could make or break your chances of landing your desired job in IT support. It does not matter if you have recently graduated or are from a different field altogether, a resume gives you the opportunity to demonstrate your skills, experiences and abilities as an important member of the help desk. 

In this guide from Resume Forrest we will look into the main elements of effective entry level it help desk resume and give some hands-on tips and practical examples that will assist you during creation of such a document that will make employers’ heads turn.

How to craft an entry level help desk resume?

The way your resume appears can create either a good or bad impression when one first lays their eyes on it. Here’s how to craft  a compelling entry-level help desk resume:

Add contact information

Include full names, residential address, telephone number and email address. This information should be accurate and well presented. It should be written as briefly as possible.

Know What are personal details in resume for freshers with examples

Professional objective

Give a summary of yourself in one or two sentences showing your skills that are specifically for this position. In you entry level help desk resume no experience, You have to explain why you are perfect for the job 

Know how to craft the best it help desk resume no experience

Help desk resume skills

Inclusion of technical skills, customer service skills and any other relevant competencies should be emphasized. Your problem-solving and communication abilities as well as proficiency with common help desk tools, software and hardware need to also be highlighted in your beginner entry level help desk resume.

Entry level help desk resume work experience

If you have had work experiences that relate to the job like internships or part-time jobs include your previous roles and responsibilities. You need to quantify your achievements and contributions so that potential employers can see how much value you create.

Know the Best resume format for IT hardware & networking

Education

In your entry-level help desk resume no experience, you should add your degree, program of study, relevant coursework or certifications should be included in the section on educational background.

Use Resume Forrest: The best free resume builder

Additional Sections

Depending on your background and the position’s specific requirements, you may wish to add a volunteer experience section, an extracurricular activities section or the awards & honors section among others.

Know the Best it desktop support engineer resume 2024

Use Relevant Keywords

Throughout your resume make use of some keywords that align with the help desk technician job description resume that helps you pass the ATS checker.

In case you have never worked as a help desk before, you should still shift your concentration to other positions where you can acquire problem-solving, adaptability, and communication skills.

Tailor Your Resume

For each job application, customize your entry level help desk resume by highlighting the most applicable skills and experiences for that particular help desk job.

Proofreading and Editing

The most important thing is reviewing your entry level help desk resume for any errors in spelling, grammar or formatting before submitting it. A well-edited resume that stands free of grammatical errors will show that you pay attention to detail.

These steps will help you to craft an impressive resume, then use our or Resume Optimizer the best ATS resume checker free to make sure that your resume is well optimized.

Entry level help desk resume examples

You need to craft a compelling resume that highlights your skills, especially if you don’t have enough experience, which means you need to convince your potential employer that you are the perfect candidate through your skills.

You can use the following help desk resume template for a very compelling resume that highlights both technical skills and soft skills.

Entry-level it help desk resume

Contact Phone: Email: LinkedIn: Professional Summary A committed, troubleshooting-focused entry-level IT expert who has great passion for offering excellent technical support. With a firm grasp of computer hardware, software, and networking basics. Skilled in rapidly identifying and resolving a range of user problems. Strong communication and interpersonal skills to help people with varying levels of tech knowledge. I am excited to use my technical know-how and customer service expertise in contributing towards the success of a vibrant IT Help Desk team. Technical Skills Highly skillful with Windows, MacOS, and Linux operating systems Acquainted with computer hardware fault-finding and simple repairs Proficiency in the installation, customization, and maintenance of software Knowledgeable about network connections, wireless technology as well as VPNs. Experience with ticketing/help desk systems and documentation practices Ability to research problems experienced by users come up with solutions that are both creative as well as effective. Work Experience IT Support Technician Intern, XYZ Tech Solutions, Anytown, June 2022 – August 2024 Tier-1 technical support provided to end-users was received by me as an intern in the organization. Incidents were noted down including steps taken to resolve them into the company’s helpdesk system. Participated fully when the need arose during discussions aimed at identifying better ways of doing things within the IT department. Education  Bachelor of Science in Computer Information Systems University of Anytown Expected Graduation: May 2025 GPA: 3.7/4.0

Help desk analyst resume

Contact Phone: Email: LinkedIn: Professional Summary Passionate and adaptive entry level help desk analyst that loves being involved in providing excellent technical support. Able to work through a range of computer hardware and software problems. Good at communicating with people well in both oral and written form as well as customer services skills required for users of all IT competencies. I am willing to use my IT knowledge and problem solving abilities to make a contribution towards the success of a dynamic helpdesk team. Technical Skills Skilled in Windows, macOS, and mobile device troubleshooting. Experience in Microsoft Office 365 and Google Workspace applications. Know-how on many other common productivity and collaboration software. Fundamental networking skills such as LAN, Wi-Fi, VPN connections. Familiarity with ticketing/helpdesk software (ServiceNow, Zendesk) Basic hardware maintenance and repair skills Work Experience Student IT Technician, University of Anytown, Anytown, September 2022 – May 2024 Via phone calls, email or direct assistance provided technical support services to students, faculty members as well as the staff. Resolved various challenges like software issues, network error messages or hardware faults by engaging stakeholders through a hands-on approach. New computers’ setup including peripheral connections were handled with student’s aid. Troubleshooting procedures documented. Education  Bachelor of Science in Computer Information Systems University of Anytown, Anytown Expected Graduation: May 2025 GPA: 3.6/4.0

Find more help desk resume examples